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Consulates don’t process PAN
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Please refer to the article titled ‘The color of bureaucracy’ by
Mr Aseem Chhabra (July23).
Mr Chhabra has described in vivid detail his ordeal in
obtaining a PAN card. He has written how he had to run from
pillar to post. However, he could have used an Internet search
engine, like Google or Yahoo, to obtain all relevant details. He
could have done this with great ease without subjecting himself to any hassle.
He has mentioned he came to the consulate and the lady at
the reception could not give him details about the procedure
for obtaining a PAN card. This was only natural, as the consulate does not process PAN cards. Our receptionist could provide information about the services we render but it is but
unfair to expect her to provide information about services we
do not render. Mr Chhabra should have realized that.
Mr Chhabra has mentioned that the consular area was very
cramped and stuffy. This point is well taken. The community
has witnessed an exponential growth in numbers, while the
space in the consulate cannot be expanded. However, we have
outsourced visa services, thereby reducing the mail considerably. A proposal for outsourcing passport services is also under
active consideration. In any case, the applicants are not
obliged to come personally to the consulate. Rather, they can
e-mail their applications for every consulate service. Despite
this, a large number of applicants decide to come to the consulate although they are aware of our space constraints.
Mr Chhabra has also written about the difficulties he experienced on account of the requirement of a surrender certificate
for his Indian passport. We first made the requirement of a
surrender certificate for attestation services mandatory, but
later relaxed the requirement.
However, a surrender certificate continues to be mandatory
before applications for OCI/IPIO cards or visa can be
processed. This is because India does not allow dual nationality and it is obligatory for Persons of Indian Origin to get their
Indian passports cancelled after obtaining foreign nationality.
Dr Anju Kumar
Consul, Consular Passport, Visa, Women-Related Issues and
Consulate General of India, New York
American and European countries through business process
outsourcing, it brought prosperity to a reasonably small portion of the Indian population: The young, educated college
graduates in engineering and computer science. However,
China snared a bigger market by getting into manufacturing
process outsourcing and providing employment to a wider
ranger range of its people — from janitors and floor sweepers
to machine operators, manufacturing engineers and business
The picture with China seems to be changing now. US companies and the government are disillusioned with the quality
of Chinese goods and the possibility of price increases. I think
the time is right for India to get into the MPO business.
I understand that the current Indian ambassador in
Washington was the commercial attaché here several years
ago. Maybe she is the best person to get India into MPO work
here. India has a dual advantage over China: It is a democracy and English is widely spoken. One of the probable disadvantages of dealing with a democracy is the bureaucracy
involved. But I am sure it can be overcome with incentives like
tax holidays in the early years.
Bala K Srinivas
Yet another Devdas
The Metamorphosis of Devdas (July30) is incomplete with-
out Akkineni Nageswara Rao as Devdas in 1953 (Telugu).
A worthless celebration
India should manufacture
There will be parades, parties, and gatherings commemorat-
ing August 15, India’s Independence Day. This paper will be
splashed with images of revelers wrapped in the Tricolor and
articles about the greatness of India.
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